Bicycle Repair St Peters MO
Bicycle Repair St Peters MO
Rick's Bicycle Shop & Restorations L.L.C
Rick's Bicycle Shop & Restorations  L.L.C

Customer Service

This is getting harder and harder to find today.

 

All my years as a field service technician working in customers homes I learned a very important thing. Customers want to be taken care of, They want great service at a fair price. To me great customer service starts when I answer the phone, I will do everything in my power to help you anyway I can. If you have a question about purchasing a new bike or and older bike from anyone ask away and I will give you my opinion. Looking to restore a bike? I will do my best to give the best deal I can.

I stand behind every repair I make,  Parts and Labor 100% for 90 days. No ifs , no ands .or buts. 100%. All my customers are treated like family. If I dont know the answer to your problem I will find it.

Im here to help my customers. I dont want to be the biggest shop. I dont want to sell off the rack bikes. I run a service and repair company. And Im very good at what I do. My previous company I worked for beat customer service in there technicians daily. We study it , We perfected it, And for over 20 years I lived it every day.

We were taught to do it right the first time.

Now I have a very small company in fact its just me. I do the work, Run the books, and even cook dinner at the end of my day for a wife that is still working till were able to retire and travel. We are a licenced company I file my taxes just like everyone else. I pay insurance like every other company I just dont have the brick and motor  of a store front to pay for. And I pass my savings to my customers.

My shop is in my basement in my home I dont have a showroom, I dont sell new bikes (unless you want something custom built). But I will fix it right with the correct parts. I love talking to people

I never charge for estimates, consultations, Advice on a purchase. And you will never hear me say anything bad about anybody or any dealer. My mom taught me If you dont have anything nice to say Ill kick your butt.........

So im here to service my customers the best way I can....

Hope to see you soon and thank you for looking at my website.  Kinda cool its the first one I have ever built.

 

Rick

 

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